Job description

Position:       Customer Service Assistant 

Reports to:     Customer Service Manager

Position description:

We are looking for a smart, dynamic CSA to handle all aspects of Wyse London customer service and contribute to the achievement of sales targets by supporting our E-Commerce department. 

Your ability to support our sales team and coordinate across departments will be essential to the role. 

The flexible part time position (including Saturday) is predominantly based in Head Office at Shepherds Bush, with some remote working available.

Key responsibilities:

  • Handle calls, emails and messages for the e-commerce business on a daily basis & ensure adequate cover is managed in any absence

  • Oversee live customer chat online

  • Coordinate sales activities and maintain strong customer relationships. Supporting our sales team and developing excellent communication with all departments including warehouse/fulfilment centre
  • Handling administrative duties

  • Processing returns & exchanges in line with company policies

  • Daily communication on warehouse queries, packaging management and postage/courier issues

Knowledge / Skills:

  • Shopify experience  
  • Exceptional customer service and communication skills – both written and verbal
  • Collaborative, with strong interpersonal skills and team - orientation
  • Computer literate (Excel and MS Office)

  • Excellent organisational, administrative and problem-solving skills
  • Ability to work under pressure, occasionally to tight timelines and approach work with dynamism and initiative

  • Team player 
  • The ability to multi-task, prioritise and manage time
     
  • Resilient and adaptable
          
  • Previous customer service skills essential

    If you are interested in this role, please email rose@wyselondon.com with a covering letter and your CV. Only successful applicants will be contacted.

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