Job description
Position: WYSE Supervisor Reports to: Store Manager
Department: Retail
WYSE London is for women with a sense of ‘joie de vivre’. It’s elevated women’s clothing that’s also unexpected and a bit fabulous. Marielle Wyse launched the brand in 2017 after spotting a gap in the market for beautiful cashmere with spirit. Being half French and half British, her design approach is always less is more but with a twist. Marielle engages directly with her audience through Instagram Lives.
WYSE London Marylebone High Street store opened in September 2021 but it’s more than just a shop – with regular stylist sessions and events, the store has a remarkable vibe and inspires women to feel fabulous.
Position description:
WYSE London Management are dedicated to customer service, their team and driving results within an omni channel business. They have a passion for the WYSE London brand and a love for our product.
Our Assistant Store Managers have an inviting presence in our stores, communicate confidently and have a commercial knowledge which enables them to support the Store Manager and team to exceed all commercial targets.
In WYSE stores, in the absence of the Store Manager, our Assistant Managers and Supervisor have ultimate responsibility and accountability for their team, their customers and their store results.
Key Responsibilities:
- Support the Store Manager to recruit and retain the best team
- Induct, coach and develop the store team
- Demonstrate the best-in-class customer service by building organic and long-lasting relationships with Wyse London customers
- Conduct personal styling sessions and WYSE Live with confidence
- Drive sales by supporting the Store Manager to deliver amazing visual merchandising and retail standards
- Assist the Store Manager to exceed targets by promoting omni channel and data capture
- Demonstrate a high level of product knowledge, sharing with the team, our customers and feeding back into seasonal product reviews
- Assist the Store Manager to identify opportunities to network in the local area to drive brand awareness and build business partnerships
- Manage all operational processes efficiently
- Support the Manager in managing all store controllable costs ultimately driving overall profitability of your store
- Taking full responsibility for their personal Health and Safety, that of Wyse customers and the store team
Key Skills and Behaviours
- A passion for people with the ability to build instant rapport with a warm approach
- A strong confident Leader who enjoys being hands on, leading by example ‘making the first sale of the day!’
- Ability to motivate and develop the team through training and coaching
- Effective time management skills, the ability to multi-task
- Highly organised and efficient
- Able to identify problems and generate won solutions
- Effective and impactful communication skills
- Exceptional drive and determination to deliver in all areas
Key Performance Indicators
- Sales performance
- Units per transaction
- Data capture
- Order in store
- Conversion
- Stockless
- P&L
- Staff retention
Experience
Essential
- Experience as a Supervisor or Assistant Manager in a retail store
- Effective communication skills
- Passion for people and delivering the best-in-class customer service
- True team player
- Positive, proactive and with a can-do mindset
Preferred
- Experience in fashion retail
- Good IT skills
Closing date of 19th of August.
Applications to be sent to barbara.power@wyselondon.com
